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Privacy Policy

Last revised in December 2024

Kanan Devan Hills Plantations Company Private. Limited (“KDHP” or “We”) an Associate company of Tata Consumer Products Limited  (“TCP” or “We”). We respect your Privacy and are committed to protecting it through our compliance with our Privacy Policy.

This Privacy Notice governs the manner in which www.kdhptea.com  referred to as (“Kanan Devan Hills Plantations Company Private Limited (KDHP),” “we,” “us,” or “our”) collects, uses, shares, maintains and discloses Personal Data collected from users (each, a “User”, “you”) of the website (“site”).

We encourage you to read our Privacy Notice on a regular basis and whenever you intend to provide Personal Data to us. We may amend this Privacy Notice from time to time to reflect changes in our data handling practices.

Website collects, processes, uses, storages, discloses, transfers, or otherwise makes available (“Processing”, “Process” or “Processed”) your Personal Data as legally permitted under Digital Personal Data Protection Act, 2023 and other in-scope Data Protection Regulations. The privacy practices set forth in this Privacy Notice are for this website only. If you are re-directed to other websites or provide personal data to any of those websites, please review the privacy notices posted at those websites.

Data We Collect About You and How We Collect It

  1. Personal Data That You Give Us:

    We receive and store any data you provide in relation to our Services and data shared with us using our Contact Us form or career page. You can choose not to provide certain data, but then you might not be able to take advantage of many of our Services. Examples of what data you give us includes your name, contact details such as your email address, postal address, and phone number etc. We may also collect data which you may submit through our career page on the website which may include your profession, job designation, qualification and/or other related data in the form of your professional resume or in any other form that you may share with us.We may also gather information about your access to our website, booking history, no. of times you have visited our website and the services/products accessed/purchased by you at our website. This information is used by us to personalize your website experience, to process your bookings, process payment and to make communication regarding your bookings and/or our products and services. The name, contact number, e-mail address may be used by us for contacting you for the fulfilment of your bookings, sending you information, updates, or new service. The information is also used by our staff members/fulfilment partners, who are involved in the completion of the services opted by you.

  2. Personal Data That Is Collected Automatically

    We receive and store any data you provide in relation to our Services and data shared with us using our Contact Us form or career page. You can choose not to provide certain data, but then you might not be able to take advantage of many of our Services. Examples of what data you give us includes your name, contact details such as your email address, postal address, and phone number etc. We may also collect data which you may submit through our career page on the website which may include your profession, job designation, qualification and/or other related data in the form of your professional resume or in any other form that you may share with us.We may also gather information about your access to our website, booking history, no. of times you have visited our website and the services/products accessed/purchased by you at our website. This information is used by us to personalize your website experience, to process your bookings, process payment and to make communication regarding your bookings and/or our products and services. The name, contact number, e-mail address may be used by us for contacting you for the fulfilment of your bookings, sending you information, updates, or new service. The information is also used by our staff members/fulfilment partners, who are involved in the completion of the services opted by you.

How we use your data

We may use the data that we collect or that you provide to us, including any Personal Data:

  1. When you contact us through the website (through any form, e-mail address, hyperlink or social media address posted therein).
  2. When you contact us through the website's career page for recruitment purposes.
  3. For initiating your bookings and contact you in relation to your bookings.
  4. For customer service purposes, such as to respond to your queries and requests.
  5. To undertake, with your consent, marketing campaigns (if any) and any other promotional activities such as providing information about special events.
  6. To build our contact database once you have made a booking, completed a transaction and/or registered to receive more information.

Legal Basis of Processing Personal Data

With your use of this website, we may process your Personal Data based on the following legal grounds:

  1. Your Consent: When you create booking(s) for our Tea Bungalows, manage your cookie preference, or in every other case where you provide us with your clear and specific consent.
  2. Our legitimate use:
    • For a specified purpose you voluntarily provide your personal data to us for which you have not indicated to us that you do not consent to the use of Personal Data; or
    • When we use your Personal Data to comply with laws; or
    • When we improve our services, when we detect and prevent fraud and abuse in order to protect the security of our customers, ourselves, or others, and when we provide you with interest-based advertising; or
    • When we comply to any judgement, order, or decree relating to claims of a contractual or civil nature under any law for the time being in force India.

Disclosure of Your Data

With your use of this website, we may process your Personal Data based on the following legal grounds:

  1. We may disclose Personal Data that we collect, or you provide to us as described in this privacy policy notice:
  2. To contractors, service providers, and other third parties to develop or improve our products, services, and websites.
  3. To advertisers and marketers, including ad networks for targeted advertising. We do not use tracking technologies unless you opt-in on our website.
  4. To suppliers and distributors of our products.
  5. To contractors, service providers, and other third parties for email distribution services.
  6. To contractors, service providers, and other third parties for Website management.
  7. To third-party service providers as individually identified in this policy.
  8. To our tea gardens booking platform, "Djubo" (or any other service provider of booking platforms which KDH may decide from time to time). For more information on how they collect/use your information, please see their privacy notice.
  9. To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, or other sale or transfer of some or all of KDHP or TCP's assets, whether as a going concern or as part of a bankruptcy, liquidation, or similar proceeding in which personal data we hold is among the assets transferred.
  10. As necessary to fulfill the purpose for which you provide it.
  11. Otherwise with your consent or in a manner disclosed by us when you provide the information.

We may also disclose your Personal Data:

  • To comply with any court order, law, legal process, or law enforcement, including to respond to any government or regulatory request.
  • To enforce or apply our terms of use, terms of sale, and other agreements with you, including for billing or collection; and
  • If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of KDHP or TCP, our customers, or others.

KDHP and TCP employs appropriate safeguard for cross-border transfers of Personal Data, as required by applicable local law(s).

Billing and Payments

We use third-party booking platforms to assist in processing your bookings for stay at our tea bungalows, process payment information securely. Such third-party processors' use of your Personal Data is governed by their respective privacy policies which may or may not contain privacy protections as protective as this Privacy Policy. We suggest that you review their respective privacy policies. We, however, ensure that we partner only with those payment processors who comply with applicable regulatory and industry standards.

Minors Data

The Site is not intended for individuals under the age of 18. We do not intentionally collect Personal Data of children. If you are the parent or guardian and believe your child has provided us with Personal Data, please contact us at the Email ID below to request deletion.

Data Retention

  • We will retain your Personal Data (collected through online and offline methods) for as long as it is necessary for the purposes described in this Notice. We will also retain and use your Personal Data to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our legal agreements and policies.
  • Even if we delete your Data, it may persist on backup or archival media for audit, legal, tax, or regulatory purposes.

Data Principal Rights

In this Section, we have summarized the rights that you may have under the Digital Personal Data Protection Act 2023 ("The Act"). Some of the rights are complex, and not all the details have been included in our summaries. Accordingly, you should read the relevant laws and guidance from the regulatory authorities for a full explanation of these rights.

  1. Right to Access Information: You may ask us to provide suitable privacy notices containing relevant information about the collection and usage of your data. You may also ask us to provide you with a copy of your Personal Data held by us, free of charge, in an electronic format;
  2. Right to Correction and Erasure: You may ask us to correct, update and/or otherwise amend your inaccurate or incomplete Personal Data held by us. You may also ask us to delete all your Personal Data we hold;
  3. Right of Grievance Redressal: You may have grievances regarding the Website, the contents thereof or the Services. You may reach out to Tata Consumer Products customer support at GDPO@tataconsumer.com. Our representative shall address any complaint or grievance that is raised by you within a period of 30 days from the date of raising of such complaint or grievance.
  4. Right to Nominate: You have the right to nominate any other individual who in the event of death or incapacity can exercise the Rights on your behalf.

You may exercise any of your rights in relation to your Personal Data by raising an Email Request to us at GDPO@tataconsumer.com. Please note that we may contact you and ask you to confirm your identity to ensure that we do not disclose your Personal Data to any unauthorized person, and that we may ask you to specify your request before we perform any actions. Once we have confirmed your identity and understood exactly what you would like us to do, we will handle your request in accordance with applicable law.

If at any instance, access cannot be provided within a reasonable time frame, TCP shall provide you with a date when the information will be provided. If for some reason access is denied, shall provide an explanation as to why access has been denied.

Duties of Data Principals

In this section we have summarized the duties assigned to you under the Digital Personal Data Protection Act 2023 ("The Act").

  • To comply to the provisions of applicable laws while exercising rights under the Act;
  • To not to impersonate any other person while providing his or her Personal Data;
  • To ensure not to register false or frivolous grievances or complaints with the Data Protection Board of India ("The Board").

Cross Border Data Transfer

Whenever we transfer personal data to countries outside India, we ensure that the data is transferred in accordance with this Privacy Notice and as permitted by the applicable laws on Data Protection. We adhere to Government of India’s decisions on restriction of transfer of Personal Data to blacklisted countries or use contracts with standard safeguards and similar measures under applicable Data Protection laws for such transfers as may be notified by the Central Government.

Data Security

  • We adopt appropriate data collection, processing and storage practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your Personal Data and data stored on our Site.
  • We use commercially reasonable and industry standard security technologies and safeguards to protect the Personal Data that we collect and use. We also expect our service providers to protect such Personal Data in the same manner.
  • If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of your account has been compromised), please immediately notify us at GDPO@tataconsumer.com.

Changes to this Privacy Notice

We reserve the right to change this notice from time to time. The date the Privacy Notice was last revised is identified at the top. Any changes shall be effective immediately upon the posting of the revised Privacy Notice. We encourage you to periodically review this page for latest information on our privacy practices.

Complaints or Inquiry

If you have any questions or complaints about this Privacy Notice, the practices of this site, or your dealings with this site, please contact us at: info@kdhptea.co.in.

You also have the right to complain to a Data Protection Board (“The Board”) about our collection and use of your Personal Data.

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